Bellman - The Abu Dhabi EDITION

Bellman - The Abu Dhabi EDITION
Job Details :

Job ID: 25038419 Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Requirements/Skills :

• Education: High school diploma or G.E.D. equivalent. • Related Work Experience: No related work experience. • Supervisory Experience: No supervisory experience. • License or Certification: None

Guest relations Officer

Guest relations Officer
Job Details :

• Direct communications with guests before arrival to coordinate a smooth check-in, Welcome guests during check-in and giving a fond farewell to guest while checkout. Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest. • Providing excellent customer service as per company standards. • Meeting the guests at the reception while check in and check out. • Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles. • Ensuring excellent customer feedback and reviews on all the platforms and channels applicable. • Apartment inspections and follow up with guests about apartment condition after check in. • Managing security deposits from guests and return on check out after inspection and confirmation. • Upselling of available services such as further bookings and add on services like cleaning. • Ensure the accuracy of all listings on all platforms visible to customers. • Handling guest communications, complaints, and concerns in an efficient and timely manner. • Maintain up-to date information on arrivals, departures, and apartment condition. • Make accurate and timely check in and checkouts in DTCM portals. • Support with photography of new and existing units. • Give proper and complete handover to the next shift. Coordinating and prescheduling the check ins and check outs during out of office hours, by prescheduling and handover to out of hours shift team. Coordinating with the team to ensure smooth customer journey. • Adhere to strict staff grooming and hygiene standards. • Strictly follow the house rules and policies laid down by the management. • Consciously and continuously strive to better his/ her skills and increase his/her knowledge

Requirements/Skills :

Maximum Experience: 3

Storekeeper / Receiving Clerk

Storekeeper / Receiving Clerk
Job Details :

To maintain the sanitation standards of the food storeroom and walk-ins. Receive deliveries, store perishables properly, rotate stock and ensure that all food is maintained to company standards. SCOPE / BUSINESS CONTEXT • A Full-Time position based at Al Maha Desert Resort and Spa, The Luxury Collection. • Number of Direct Reports - 0 • Titles of Direct Reports – N/A SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: • Receive and store food and beverage (if applicable) items. • Properly date, label and rotate all items according to Marriott standard. Follow correct food handling procedures. • Complete all requisitions in a timely manner. Ensure only written requisitioned items are removed from storeroom. • Notify immediate supervisor of any items that are low or out of stock. • Pull items from freezer as listed on pull chart. • Maintain clean and orderly refrigerators, freezers and work areas. • Each associate is expected to carry out, within their capabilities, all reasonable requests by management. • Weigh all meats, seafood and poultry upon arrival before invoices are signed • Spot-check all other perishables and non-perishables upon arrival for quality, quantity and packaging, as well as the correct temperature • Make sure you sign upon receiving on invoice, check invoice with raised purchase order for verification on quality and price • Check food for possible cross-contamination and temperature abuse 1. Reject any product that is questionable 2. Store refrigerated and frozen food first – (put away within 30 minutes) • Note shortages/damages directly on invoice • Time Cards are punched in and out in uniform • Meal periods is 2 x 15 minutes plus 1 x 30 minutes • Notify Supervisor of any problems or complaints as and when they arise • No associate to be on property after working hours without authorization of manager except for meals in the associate cafeteria • Follow the 39 Point Checklist • Follow Marriott Standard of Uniform and associate relations

Requirements/Skills :

• Minimum lifting 30 lbs. • Ability to verbally communicate effectively with guests and co-workers. • Pushing, pulling, bending, stooping, upward reaching • Exposure to extreme temperatures • Exposure to cleaning chemicals • Prolonged periods of standing and/or walking • Storekeeping and Food & Beverage skills • Leadership skills • English language • Training and willing to help continue the success of the property Education or Certification • College Graduate