Guest relations Officer
About the Company :
Sobha Constructions is a multinational construction company, leading and shaping the global construction market with its cutting-edge practices and state of the art projects. Renowned for delivering impeccable design intent, service, and quality, Sobha Constructions has over the years established itself firmly as a forerunner in the industry, scrupulously executing premium and exquisite projects with distinction every single time, on time.
Job Details :
• Direct communications with guests before arrival to coordinate a smooth check-in, Welcome guests during check-in and giving a fond farewell to guest while checkout. Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
• Providing excellent customer service as per company standards.
• Meeting the guests at the reception while check in and check out.
• Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
• Ensuring excellent customer feedback and reviews on all the platforms and channels applicable.
• Apartment inspections and follow up with guests about apartment condition after check in.
• Managing security deposits from guests and return on check out after inspection and confirmation.
• Upselling of available services such as further bookings and add on services like cleaning.
• Ensure the accuracy of all listings on all platforms visible to customers.
• Handling guest communications, complaints, and concerns in an efficient and timely manner.
• Maintain up-to date information on arrivals, departures, and apartment condition.
• Make accurate and timely check in and checkouts in DTCM portals.
• Support with photography of new and existing units.
• Give proper and complete handover to the next shift. Coordinating and prescheduling the check ins and check outs during out of office hours, by prescheduling and handover to out of hours shift team. Coordinating with the team to ensure smooth customer journey.
• Adhere to strict staff grooming and hygiene standards.
• Strictly follow the house rules and policies laid down by the management.
• Consciously and continuously strive to better his/ her skills and increase his/her knowledge
Category: Hospitality & Travel
Location: MEA
Requirements/Skills :
Maximum Experience: 3